Hire an offshore accounts receivable officer for your Australian business
An offshore accounts receivable officer handles the recurring work that keeps cash coming in — generating invoices, applying receipts, chasing overdue balances, and reconciling customer accounts. Through Lite-Force, they're employed properly via an EOR structure with payroll, compliance, and HR support included. Most hires are live within 2–4 weeks.
Day in the life
A day in the life of an offshore AR officer.
Typical responsibilities:
- Invoice generation — preparing and dispatching customer invoices via your ERP or billing platform
- Receipt application — allocating payments against invoices, resolving short pays
- Collections — daily and weekly chasing on overdue accounts via email and phone
- Aged debtor reporting — keeping the finance team informed of debtor health
- Customer account reconciliation — resolving disputes, credit notes, and statement queries
- Credit checks — running new customer credit applications and reference checks
- Direct debit and recurring billing — running and maintaining recurring schedules
- DSO and cash flow reporting — supporting CFO and operations leaders with payment behaviour insights
Why offshore
Why accounts receivable works well offshore.
AR is structured and routine.
Invoicing cycles, collections cadence, and statement runs follow defined rhythms. Once your offshore AR officer knows your billing cycle and credit policy, they execute consistently week to week.
AR tech is fully cloud-based.
Xero, MYOB, NetSuite, Chaser, Ezidebit, GoCardless, Stripe — all browser-based. Your offshore AR officer works in the same ledger and collections platforms as your local team.
Timezone overlap means active collections.
Philippines hours align with Australian business hours. Collection calls and follow-up emails go out during your customers' trading hours — not into the void overnight.
Improves cash flow without local cost.
Most SMEs underinvest in collections because hiring a full-time local AR officer is expensive relative to volume. Offshore AR makes proactive collections viable — and that materially improves DSO and working capital.
Cost comparison
What does an accounts receivable officer cost — local vs offshore?
Indicative comparison based on typical Australian salary ranges for this role.
Local Australian hire
Lite-Force offshore
Indicative comparison based on typical Australian salary ranges for mid-senior AR officer roles (sources: SEEK 2026, Hays, Robert Half — Sydney/Melbourne market). Actual costs vary by transaction volume, credit-control depth, and B2B vs. B2C mix. Lite-Force pricing confirmed on a per-role basis during your discovery call.
What's included
What you get with a Lite-Force AR officer.
Included in the service
- Full sourcing, screening, and shortlisting
- EOR employment contract structured for local compliance
- Monthly payroll and statutory contributions
- Leave tracking and management
- HR support and regular check-ins
- Replacement commitment within initial period
Typical candidate profile
- 3–7 years accounts receivable, credit control, or collections experience
- Strong English (written and verbal — heavy customer comms and collections calls)
- Hands-on with Xero, MYOB, NetSuite, or comparable platforms; Chaser or similar collections tools
- Comfortable holding firm collections conversations professionally
- Filipino or Southeast Asian — timezone-aligned with Australia
Getting started
Three steps to your offshore ar officer.
Book a discovery call
Tell us about your invoice volume, debtor book size, ERP, and current cash collection performance.
We source and shortlist
You review candidates with relevant ERP and collections experience, interview your favourites.
They start
Employment, payroll, and onboarding handled. You manage the work.
FAQ
Frequently asked questions.
Can they actually call customers to chase payment?
Yes — Filipino AR officers with collections experience generally have strong English, clear phone manner, and the professional confidence to hold firm collections conversations without escalating to confrontation. We screen specifically for this during voice interviews.
What collections tooling do they use?
Common: Chaser, Satago, Ezidebit, GoCardless, Stripe, plus ERP-native collections (Xero, MYOB, NetSuite). Some businesses use spreadsheet-based cadences — works fine too. Specific tooling confirmed during scoping.
Can they handle commercial B2B credit control, not just consumer chasing?
Yes — many mid-senior candidates have run AR for B2B Australian businesses. They handle PO matching, account manager liaison, escalation protocols, and dispute resolution. We screen for B2B-specific experience if relevant.
How do they handle access to customer payment information?
Same as a local AR officer — role-based access in your ERP, NDAs, no local data storage. For PCI-sensitive flows (where card data is involved), we recommend tokenised payment gateways so AR never touches raw card data. We discuss controls during scoping.
What if the hire doesn't work out?
Replacement commitment within the initial engagement period. If collections performance or fit isn't right, we source again at no additional placement cost. Details confirmed in your service agreement.
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