Hire an offshore credit controller for your Australian business
An offshore credit controller handles the active management of your debtor book — collections calls, credit risk assessment, payment plan negotiation, and dispute resolution to keep DSO low and cash flowing. Through Lite-Force, they're employed properly via an EOR structure with payroll, compliance, and HR support included. Most hires are live within 2–4 weeks.
Day in the life
A day in the life of an offshore credit controller.
Typical responsibilities:
- Collections calls and emails — daily contact with overdue accounts
- Payment plan negotiation — structuring arrangements with customers in difficulty
- Credit risk assessment — running checks on new and existing accounts
- Aged debtor reporting — keeping CFO and operations leaders informed
- Dispute resolution — investigating queries, resolving short pays, coordinating with sales
- Direct debit and credit terms management — setting up and maintaining payment arrangements
- Escalation management — coordinating with legal or external collections agencies
- DSO reporting and analysis — supporting working capital and cash flow management
Why offshore
Why credit control works well offshore.
Credit control is process-driven discipline.
Daily collection cadence, escalation triggers, and credit policy enforcement follow defined patterns. Once your offshore controller knows your policy, they execute consistently every day.
Credit tools are fully cloud-based.
Xero, MYOB, NetSuite, Chaser, Satago, plus credit-checking platforms (illion, Equifax, CreditorWatch) — all browser-based. Your offshore controller works in the same systems as your local team.
Timezone overlap means real-time collections.
Philippines hours align with Australian business hours. Collection calls happen during customers' working day; payment plans get negotiated live — not via overnight email tag.
Material improvement to working capital.
Most SMEs under-collect because hiring a dedicated local controller is expensive. Offshore makes proactive credit control affordable — and that materially improves DSO and cash flow.
Cost comparison
What does a credit controller cost — local vs offshore?
Indicative comparison based on typical Australian salary ranges for this role.
Local Australian hire
Lite-Force offshore
Indicative comparison based on typical Australian salary ranges for mid-senior credit controller roles (sources: Robert Half Credit Controller Sydney 2025/26, SEEK, Indeed Sydney). Senior controllers managing teams push to $105–110k. Lite-Force pricing confirmed on a per-role basis during your discovery call.
What's included
What you get with a Lite-Force credit controller.
Included in the service
- Full sourcing, screening, and shortlisting
- EOR employment contract structured for local compliance
- Monthly payroll and statutory contributions
- Leave tracking and management
- HR support and regular check-ins
- Replacement commitment within initial period
Typical candidate profile
- 3–7 years credit control or collections experience (B2B preferred)
- Strong English (written and verbal — daily collections calls)
- Hands-on with ERP-native AR or a dedicated collections platform (Chaser, Satago)
- Comfortable holding firm collections conversations professionally
- Filipino or Southeast Asian — timezone-aligned with Australia
Getting started
Three steps to your offshore credit controller.
Book a discovery call
Tell us about your debtor book size, current DSO, collections cadence, and credit policy.
We source and shortlist
You review candidates with relevant ERP and B2B credit experience, interview your favourites.
They start
Employment, payroll, and onboarding handled. You manage the work.
FAQ
Frequently asked questions.
Can they actually negotiate payment plans?
Yes — payment arrangement negotiation is core to the role. Filipino credit controllers with B2B experience hold firm, professional conversations. Final policy decisions (write-offs, legal escalation) remain with your CFO or finance lead.
What credit-check platforms are they familiar with?
Common: illion, Equifax, CreditorWatch, Tarsus, Veda. Plus ERP-integrated credit limits and risk scoring. Specific platform requirements confirmed during scoping.
Can they handle legal escalation paths?
They coordinate with your legal counsel or external collections agencies. Final decisions on legal action, default listings, and write-offs remain with your authorised finance leadership.
How is collections performance measured?
DSO, collections effectiveness index (CEI), overdue percentage, and recovery rate are standard. We help you define KPIs during onboarding and review against them in service reviews.
What if the hire doesn't work out?
Replacement commitment within the initial engagement period. If collections performance or fit isn't right, we source again at no additional placement cost. Details confirmed in your service agreement.
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